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Buying a Kart From: Mass Merchants Internet Flea Market
Want a "litmus" test for a prospective dealer? Try this suggestion from the administrator of buggynews.com
Mass Merchants / Internet Dealers
We Warned You
We've been warning people for years about purchasing a go-kart from a mass-merchant / internet store, as they generally do not provide parts and/or service. Typically, the customer is lured by low prices and a cool-looking kart, only to discover the kart isn't the quality they wanted, and they can't get parts or service. Then, they come to us for help (this happens almost daily), and we can't because we can't get parts, either. (Be sure and see mass-merchant customer comments below.)
The customer has spent their money and is upset, while the mass merchants smiles as they go to the bank!
A few examples:
Murray: We warned for several years about the Murray kart at Wal*Mart. Now that Murray has been purchased by Briggs & Stratton, the karts have been discontinued, and the parts have been destroyed. Their official press release: "Murray has been purchased by the Briggs and Stratton Corporation as of February 11, 2005. Briggs and Stratton has "determined that it will not manufacture, sell, or distribute [go-karts], nor will it provide any service parts, warranty coverage, or technical support for these products."
Yerf-dog: We warned for several years about the Yerf-dog kart sold at Pep Boys, Academy Sports, Sam's, and others. As of August 2005, according to commercialappeal.com, Yerf-dog is no longer producing go-karts, and we are being flooded with phone calls and e-mails looking for parts for them. Warning: According to industry information, Mr. Godfrey of Yerfdog ("Yerfdog" is "Godfrey" spelled backwards) is now producing karts under another name, and they are being marketed in some of the same mass merchant stores as the Yerf-dog.
Gokartdirect.com: We warned for 4 - 5 years about the gokartdirect.com karts. Aside from questionable marketing practices, they used their own brand of engine. When they went out of business, people were stuck with karts for which they could not get kart or engine parts.
Kart World: According to www.kartworld.com on 11/12/2005, Kart World is closing, and is accepting no more orders. Where will their customers get parts and service? (2/8/06 -- their site is no longer functional.)
Can anyone know what a company's future is? Of course not. But, when you look at a company's physical location, finances, marketing methods, quality of product, and sales outlets, one can get a pretty good idea of who'll be around to sell you parts in the future.
Think the go-karts at the mass merchants are a bargain? Our frames are over twice as thick as those used by most companies. Parts are very difficult, or impossible, to obtain for most mass merchant karts.
Comments we've taken from the web about one of the karts mentioned above that is no longer in production:
"Unfortunately, the only thing missing is quality."
"We received the [brand name
removed] as a gift and there are insufficient parts for putting it
together. Have tried calling the customer assistance number and
only get a message saying to call back during normal business
hours, even when we call during normal business hours."
"On my [brand name removed], almost everything failed except for the engine. First of all, the sprocket slid on the axle causing the chain to gouge the torque converter sheave. At one point the brake key fell out, so we couldn't stop. The front shocks were so weak that they made the go-kart bow out and were ruining the front tires bearings. This also caused the front tires to go flat. The axle then bent and slid over on the frame. Also the steering failed because the bolt snapped and when examined we noticed the bolt holes where not aligned, causing the bolt to bend.
"Through out this experience, we were constantly tightening and examining everything before we rode. We were riding on a completely cleared trail without major ruts, or obstacles. We did not perform any jumps or stunts. Finally after about 3 months we took the [brand name removed] back to the store and got a refund. According to that location, they had sold 5 of these go-karts and 3 of them had been returned for faulty engineering."
"We recently purchased a 190cc [brand name removed] go-kart; it flies, but the brakes never really worked. There are bearings for the jackshaft and we've replaced these bearings 4 times so far in less than a year. We replace them like every 2 complete hours of use and it's a piece of junk. This piece of junk you sold us for $1,000.00 shouldn't be this much trouble." (Our note: the last sentence says it all. The customer purchased a style of kart that would have cost more to get a well-built kart, opting for "cheap," instead; then they complained because it wasn't well built ... more proof that "you don't always get what you pay for, but you always pay for what you get.")
"We had to replace the throttle cable 4 times in an 8 month period of time. I hit the gas real light and it snaps."
"I got a [brand name removed], double seater with a broken left axle. I can't seem to find a place where I can order new parts for it. It is a full suspension go-kart, and it's model number is 3209. If you can help me out, that would be great."
"I would like to find a site like this that has [brand name removed] parts. I ordered direct from the factory before but they don't answer the phone (maybe only when they want to?), or I'm on hold forever. Their service is simply unsatisfactory."
Internet
The market:
The Texas Department of Safety has stated that pocket bikes are not legal to drive on public roads: http://www.txdps.state.tx.us/director_staff/public_information/pr052005.htm.
Just like the mass merchants, we've been warning people about buying a go-kart over the internet. Read the top of this page for another company that's gone, and it's customers can no longer buy parts. (These people made their own engines! What do you do if you own one of their karts and need a part? You probably throw it away!)
Special note about internet-selling sites:
Just a few of the ridiculous things sites that sell karts are saying to get your hard-earned money, and why you should THINK before believing them (taken from the internet on 12/13/2004):
"Ken-bar Mfg. Co. is one of the two leading manufacturers ...." This would depend on your definition of "leading." There are many significant players in the go-kart industry, much more than the two this company sells. While Ken-bar builds a good kart, they are certainly not the leading company in volume, nor in the top two.
"As the oldest and one of the two leading manufacturers ... Carter ... since 1936 ..." In addition to the "leading" comments (see "Ken-bar" above), Carter wasn't selling go-karts in 1936, as the go-kart wasn't invented until 1956. Carter apparently built lawnmowers in 1936, but their own site says "more than 30 years," which would indicate they started building karts in the early 70's ... some 20 years after the go-kart was invented.
"45 Day Money Back Guarantee." While that sounds generous, it's not practical to return a go-kart. You have to drain all fluids from the engine, re-pack it, then ship it -- all at your expense. That's in addition to the freight you paid to have it shipped to you. Are you going to waste that much money, time, and effort? Probably not.
"Warranty" Where will you get that warranty honored? Who's going to work on your kart? (Carter's warranty, published on their page, says the kart must be inspected at the factory in Brundidge, Alabama for warranty. Is that close to your house? (In reality, you'll need a Carter dealer, but you need one who'll do the warranty when you didn't purchase the kart from them. Since warranty seldom pays the full cost of repairs, that would be difficult to find.)
This site also had religious symbols, as well as a link to religious literature. We are also members of that faith, but we don't believe in misleading people through advertising, nor do we believe using "fish" to sell our product. (We don't believe in plagiarizing other company's websites, either ... some of our text is found on that company's site.)
Flea Market
A major go-kart manufacturer sells its returns to a business for several hundred dollars. The manufacturer provides the repair parts for free; the business provides the labor. This provides a go-kart to a business for very little investment. They clean them up and sell them for $900 - $1000, often passing them off as new machines. Most of these businesses operate out of flea markets, but some "real" go-kart dealers are selling them, too.
If you purchase a go-kart at a flea market, or from any unknown business, make sure:
Summary
When you purchase from a mass-merchant or online store, you generally don't know where you'll get parts or service, and it's been our experience that they are the most likely to go out of business (see the examples toward the top of this page).
When you need repairs, especially warranty repairs, who do you think gets priority treatment at a dealership -- the customer who bought a kart from that dealer, or someone who bought elsewhere?
Many warranty issues are at the dealer's discretion, if the dealer "pushes" the manufacturer just a little. For whom do you think the dealer fights for warranty approval -- the customer who bought a kart from that dealer, or someone who bought elsewhere?
When your kart needs repair, whose kart do you think gets repaired first -- the customer who bought a kart from that dealer, or someone who bought elsewhere and now wants the dealer to fix it?
Your local dealer can be your best ally, in addition to providing "make-ready" on your kart so it operates properly.
You don't always get what you pay for, but you
always pay for what you get!
The comments on this page were taken from various web locations on 02/16/04, 02/21/04, and 12/03/04 via "cut and paste." Company names were removed, as we do not believe in negative selling. Some comments were not displayed in their entirety due to space. Due to their source, we were unable to contact the author to ascertain the validity of any complaints / comments. Fonts have been changed to make the text more legible. Typographical errors have been corrected.
WE DO ONE THING, AND WE DO IT WELL.
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Reliable Go-Karts -- When you care enough to give the very best to your family.
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